MLH – Michelle holsman

Why timing is everything

When it comes to facilitating training, one of the most common let-downs is when timing is off. It’s like trying to teach a dog to be toilet trained by showing them the mess on the carpet they made a few hours ago. It’s simply too removed from the event to be able to draw theContinue reading “Why timing is everything”

How to encourage Learning and unlearning

There are two types of learning depending on the nature of what you’re learning: You’re learning something completely new You’re learning something that overrides what you already learned While under any circumstances you can always revert to reward or punishment to incentivise a learner, these extrinsically oriented strategies are often short lived without continued andContinue reading “How to encourage Learning and unlearning”

Behavioural science and change

While behavioural science is often thought of as a tool for social wellbeing, especially for tackling global problems like economic disparity, famine, public health and environmental sustainability, the actual focus at the heart of this discipline is to help people change their behaviour. As such, it’s a fantastic discipline filled with tools, concepts and strategiesContinue reading “Behavioural science and change”

Applying HCD principles to change

HCD or human centred design was a natural evolutionary step from the world of UI/UX. It looked to map out a customer’s experiences and paint points along a journey from start to finish. HCD is great in illustrating good stakeholder management. ways in which HCD is great Thinking about your end user or impacted person.Continue reading “Applying HCD principles to change”

incorporating ‘AGILE’ into how your company implements change

Agile ways of working became the buzzword in big companies as soon as Silicon Valley decided they were bored of Lean and Waterfall and this new iterative approach began to take hold. Having worked as a change manager in a number of wannabe agile environments and having trained as a behavioural scientist, I can tellContinue reading “incorporating ‘AGILE’ into how your company implements change”

decision making and goal setting

In a recent presentation on change management for a large financial institution, I found myself explaining change management in businesses in the following way: You’ve decided your friend should take up running as a hobby. They don’t want to take up running. In order to get them to do what you want, you need toContinue reading “decision making and goal setting”